Mobile Appointment Assistant
Chasing Tails, a mobile veterinary service, faced a significant operational challenge in managing their appointment scheduling process. With appointments scattered across various locations, staff needed to manually coordinate previous and upcoming visits, check time availability, factor in travel durations, and consider other logistical variables. This cumbersome process demanded three employees and was prone to human error
Our Solution
We developed an automated scheduling system integrated with Vetter, a leading CRM solution for veterinary clinics. The system streamlined appointment management by automatically:
Suggesting Optimal Times: It analyzes previous and next appointments, finds the most suitable slots, and accounts for travel time between locations.
Reducing Human Effort: What previously required the coordination of three staff members is now managed by just one.
Results & Benefits
- Significant Efficiency Gains: Reduced staff involvement from three schedulers to one, freeing up valuable human resources for other tasks.
- Rapid Return on Investment (ROI): Chasing Tails is projected to recoup their investment in this automation within three months.
- Minimized Errors: Automated scheduling reduces the risk of human errors, ensuring consistent and accurate bookings.
- Game-Changing Impact: According to Chasing Tails, this solution has transformed their operations, making scheduling more effective and less labor-intensive.